SCREENLOGGER BENEFITS

REMOTE DESKTOP AUDITING

ScreenLogger provides a VISUAL AUDIT TRAIL to assess the activities of remote desktop users.

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A voice recording (conforming to regulatory requirements) is considered a legal record of a financial transaction. Screen recording is becoming more and more prominent and in some countries, it has become mandatory to have both voice and screen recording. Ekisa ScreenLogger is PCI-DSS compliant, supports end-to-end encryption and supports video masking

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DISPUTE RESOLUTION

The Ekisa ScreenLogger provides crucial evidential records for resolving queries or disputes

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PERFORMANCE EVALUATION

Ekisa ScreenLogger enables Performance Management based on desktop activities and thus effect performance-based remuneration

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STAFF TRAINING

Using screen recording examples is a very effective way to train contact center staff.

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PRODUCTIVITY MONITORING

In any environment where a workforce is conducting intensive operations on a network of PCs, it is so much easier to monitor productivity with the Ekisa ScreenLogger.

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PROCESS AUDITING

Ekisa ScreenLogger effectively monitors process adherence and process efficiency and provides an audit trail of actions.

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QUALITY ASSURANCE

Ekisa ScreenLogger is an integral part of the Quality Assurance process for voice-integrated and back-office environments.

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South Africa

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