Dispute Resolution

Consider a call centre transaction where the voice recording reflects a verbal transaction, but the facts are inaccurate. The transaction was closed, both parties (call centre agent & customer) agreed at the time, but during an audit afterwards a miscalculation is discovered. How was this possible, what was the mistake? If you have the screen recording of the agent’s desktop during the transaction, you’ll find the answers.

Sample Video Clip

(Browser detected: Unknown 0)